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The Data Policy & Data Use & Access Act 2025 ( General Data Protection Regulation GDPR) will apply to all UK businesses.
This statement explains the privacy and data protection practices which apply to The McGranaghan Group: www.mcgranaghanestateagents.com, www.mcgranaghanrentals.com, McGshanks estate agents.com, as provided by McGranaghan Estate Agents.com. All know as MEA for this document.
If you do not agree to McGranaghan Estate Agents.com's MCG Shanks Estate Agents.com, McGranaghan Rentals.com (MEA) private policy, please do not continue to use our site services or visit our company branches.
McGranaghan Estate Agents.com (MEA) is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it. This statement provides a clear explanation of how MEA uses the personal and behavioural information we collect from you when you provide documentation or use our websites and mobile sites, such as mcgranaghanestateagents.com (collectively, our "Digital Portals"). We maintain a strict no-spam policy, which means we will not sell, rent, or otherwise share your email address with a third party. Our website may also contain links, banners or advertisements to other websites. When you click on such links, banners or advertisements, the privacy policy of the websites to which you are linked will govern the use of your information collected on such sites. MEA does not have access to or control over any technologies or practices that a third party may use. It is recommended that you address your concerns through their privacy policies. Property Pal.com is the host, designer, and controller of all of MEA's websites. It is also recommended that you address your concerns through their privacy policies. If you do not agree to any of the aforesaid private policies, please do not continue to use our site or externally linked sites.
MEA collects and uses Users' (you) personal information for the following purposes: In collecting and using your personal information, we will be clear about what we are doing and make sure that you understand how we are using it. We will never sell your information to anyone. Property Pal.com hosts and designs all MEA websites. It is recommended that you address your concerns through their privacy policies. If you do not agree to their privacy policy, please do not continue to use our site or PropertyPal.com, PropertyNews.com, or Homesni.com.
2.1 We may collect the following information
On 26 June 2017, the Anti Money Laundering Regulations 2017 (AML) came into force in the UK. These regulations supersede the Money Laundering Regulations 2007 and subsequent amendments. As with all Estate Agents, MEA is subject to the Anti-Money Laundering Regulations 2017, which the Inland Revenue regulates. This means we must obtain and retain identification and proof of address for all customers. Where appropriate, the source or destination of funds will also be requested. Without this information, we will be unable to proceed with any work on your behalf. Estate agency work should be read in accordance with section one of the Estate Agents Act 1979. Estate Agents' obligations are to carry out Customer Due Diligence (CDD) on all parties. The company and employees (full & part-time) will comply and hold information on behalf of all relevant legislation bodies, including:
Therefore, in accordance with due diligence as an estate agent, any customer/s (landlords, vendors, tenants or purchasers, etc.) carrying out business transaction/s with our firm requires one document from the list below and one from proof of address.
If you fail to provide your personal data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, we may not be able to arrange a sale or purchase of one of our properties if you do not provide us with a contact name or phone number). In this case, we may have to cancel the services you requested, but we will notify you if that is the case at the time.
2.2 What we do with the information we gather
We require this information to understand your needs and provide you with a better service, in particular for the following reasons: where we need to perform the contract, we are about to enter into or have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal or regulatory obligation, internal record keeping;
We may use the information to improve our products and services; from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, SMS or mail. We may use the information to customise the website according to your interests. We may use your personal information to send you updates (by email, text message, telephone or post) about our products, including exclusive offers, promotions or new products.
We may use your information for promotional communications:
We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is required, we will request it separately and clearly.
You have the right to opt out of receiving promotional communications at any time by:
We may ask you to confirm or update your marketing preferences if you instruct us to provide additional products in the future, or if there are changes in the law, regulations, or the structure of our business.
2.3 Produce photographic identification⦠This can be:
If a client is not a resident in the UK, their passport or ID number with its country of issue and expiry date is required.
If a 3rd party attends a MEA office, say to pay rent on a tenant's behalf or pay a holding fee for a new build⦠we cannot accept this payment without proof of the aforesaid.
2.4 Acceptable Proof of Address:
Senior partner Desmond McGranaghan has been designated MEA's Money Laundering Reporting Officer (MLRO). For further details, contact MEA (028) 90309030 or go to www.gov.uk
We routinely share personal information with; Third parties we use to help deliver our products to you, e.g. payment service providers, Property News, Property Pal, HomesNI.com and/or External Photography firms; other third parties we use to help us run our business, e.g. marketing agencies, website hosts, contractors, and/or utility providers; third parties approved by you, e.g. social media sites you choose to link your account to or third party payment providers; and Home let, Credit Safe, and/or Signable; Debt Collection Agencies for the recovery of debt due to MEA. Landlords, in whose property you are a tenant, who follow The Private Tenancy Act (NI) 2022.
We only allow our service providers to handle your personal information if we are satisfied that they take appropriate measures to protect it.
We may disclose and exchange information with law enforcement agencies, debt collection firms and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as debt collection agencies, potential buyers of some or all of our business, or in connection with a restructuring. Usually, information will be anonymised, but this may not always be possible. Confidentiality obligations will bind the recipient of the information.
Our aim is to safeguard our users' privacy whilst providing a personalised and valuable service. Collecting personal information is necessary to meet our users' expectations and requirements, e.g., by enabling communication with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us to be distributed indiscriminately, and here we explain what information we collect, what we do with it, and what controls you have.
Any personal information such as name, postal address, telephone number and email address supplied via this website or completed internally within our office/website forms will only be used to provide a requested service and will only be disclosed to any other third party without your prior permission or unless we are required to do so by law regarding the sale / rental completion to, solicitor/surveyor/information required for completing a house sale i.e. sales advice note / applying for a tenancy / to Landlords for tenancy approval/maintenance contractors for repairs or property reports. Unless instructed otherwise, we note you agree to the aforementioned. We may contact you in response to your enquiry to offer the requested services, such as a valuation, or to provide the property information you requested. We do not keep your data for any longer than is necessary or stated by government legislation.
Any non-personal information, such as IP addresses, pages accessed, and files downloaded, will be used only to determine how many individuals use our site, how many people visit regularly, which pages are most popular, and which are least popular. This information doesn't tell us anything about who you are or where you live; it is simply used to enable us to monitor and improve our service. This is done through cookies on our website and through analytical services such as Google Analytics. To find out more, please visit our cookies policy.
At MEA, we are committed to protecting your privacy. We follow strict security procedures to ensure that your personal information is not damaged or destroyed. The servers we use to store your information are kept up to date and secured with appropriate firewalls/virus protection. Access is restricted via a form of authentication, e.g., a username and a secure password.
If you believe MEA has breached your data rights in any way, you can speak to our appointed compliance officer at 028 90 30 90 30. If you'd like to raise this directly with the Information Commissioner (ICO), you can contact them at the Information Commissioner's Office, Belfast BT2 8DN, United Kingdom. Phone: 0303 123 1114. Email ni@ico.org.uk.
Our website may contain external links. When you click on such links to Property Pal.com, Property News.com, HomesNI.com or advertisements, the privacy policy of the websites to which you are linked will govern the use of your information collected on such sites. MEA does not have access to or control over any technologies or practices that a third party may use. It is recommended that you address your concerns through their privacy policies. If you visit those sites, you should check that you are satisfied with their own privacy policies and terms of use before providing any personal information. We cannot be responsible for the privacy policies and practices of that third-party site.
By completing internal documentation or using MEA "Digital Portals", you consent to the collection and use of information by MEA in accordance with our privacy policy. If you do not agree to this policy, please do not continue to use our site. You have the right to withdraw your consent to our use of your data and to request that we delete it. To do this, please contact us without delay at: info@mcgranaghanestateagents.com
6.1 As a user, you have the following rights:
6.2 If you wish to contact MEA regarding the above, and in order to authenticate your request, please send a postal letter by recorded delivery, containing your full name, address, contact telephone details and the nature of your request. You can address your request to the Data Protection Officer at the address below. It is our company policy to reply to your requests or complaints within 28 working days or sooner. Under the GDPR, we will not accept requests by email or from 3rd parties. Depending on the request, an administration fee may apply. Remember, you control the data we hold on you.
6.3 If you would like to review or revise information you have previously provided to us internally /online, or you have any questions relating to this Privacy Policy, you may do so via an arranged office appointment or our contact us page. We will address your concerns and work to resolve any issues to your satisfaction. For further information about your rights, please get in touch with the Information Commissioner's Office or your local Citizens Advice Bureau.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard the information we collect in our offices and online.
We will ensure that appropriate security measures are in place to prevent unlawful or unauthorised processing of personal data and the accidental loss of or damage to personal data. GDPR requires us to implement procedures and technologies to maintain the security of all personal data from collection to destruction. Personal data may only be transferred to a third-party data processor if they agree to comply with those procedures and policies, or if they put in place adequate measures themselves. Maintaining data security means guaranteeing the confidentiality, integrity and availability of the personal data, defined as follows:
Entry controls: Any stranger seen in entry-controlled areas should be reported.
If you need to contact/write to us regarding any of the aforesaid, please address your query/request to:
Data Protection Officer
McGranaghan Estate Agents.com
151 Andersonstown Road
Belfast
BT11 9BW
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse web page traffic data and improve our website to better tailor it to customer needs.
We use this information only for statistical analysis, and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout
This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not control that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Monitoring and review of the policy:
This policy is reviewed annually by MEA to ensure it is achieving its stated objectives. Recommendations for any amendments are reported to the Data Protection Officer.